CITY OF DALLAS

Frequently Asked Questions for Online Hotel Occupancy Tax


How do I register my property?
See instructional video here.
I am already registered with the City. Do I need to register again?
Yes. All properties are required to re-register. The City of Dallas is moving all accounts to MUNIRevs. All properties will be given new account numbers.
What if I am unable to use the online system?
Please contact the City at (214) 670-4855 or (214) 671-8508. Dallas will mail you a registration form which you will need to complete and mail back to the City of Dallas.

Once the City of Dallas reviews and approves your new registration form, the City will notify you and provide you with the new tax form.

The City of Dallas accepts check payments by mail or at City Hall, 1500 Marilla St., Room 2DS (Special Collections payment windows), Dallas, Texas 75201. The City does not accept in-person credit card payments at City Hall or wire payments for HOT or Tourism Public Improvement District Assessment Fees.

What if I don't have any guests one month?
A monthly HOT report is due even if you have no rentals that month.
How do I pay by ACH Credit?
To pay by ACH Credit, please download the ACH Credit Form and e-mail it to support@munirevs.com to add this setting to your account.
How do I amend a return?
Please e-mail support@munirevs.com letting us know you need to file an amended return. In the email please include:

1) What city the amendment is for along with your six digit license / account number, and owner name

2) Period you need to amend (i.e. Jan. 2019 form due Feb. 20th)

3) If you overpaid or underpaid your original form

4) Brief explanation as to why the form needs to be amended

Once we receive this email we will review your account and send you further instructions.

What types of assistance can MUNIRevs provide to me?
MUNIRevs can assist you with all your system and account questions. Whether you have a question about your account or technical questions about how to do something in MUNIRevs, please reach out to our support team. We can always reach out to the City on your behalf if we need their assistance with one of your questions. You can reach MUNIRevs at support@munirevs.com and by phone at (888) 751-1911.
Where are my tax forms? My Action Center is empty.
Your tax forms will be available on the 1st day of the month following the last day of the tax period. For example, for monthly filers, the January 2019 tax forms will be available in your Action Center on February 1, 2019. If you do not see the forms you expected, simply contact MUNIRevs support for assistance.
Can I manage multiple properties with one login?
Yes - to do so, click Add accounts from your user login under Manage Your Account(s). You will need your 6 digit Account Number and the LODGINGRevs Activation Code to connect to an existing property record.
Can a property have more than one user?
Yes, each property can have an unlimited number of users. Each user is required to provide the 6 digit Account Number and the LODGINGRevs Activation code to be authorized to connect to an existing property record. 
I did not receive or I misplaced the letter with my activation code. What do I do?
Contact MUNIRevs support@munirevs.com or by phone at (888) 751-1911 for assistance. You will need to confirm account details to be verified for the account. To protect the security on property accounts, you will need written (e-mail) permission from a registered owner or officer of the property for us to provide you with a new activation code. 
Can I file a Zero File tax return through MUNIRevs?
To file a zero file tax form, select your tax form from your Action Center. Then, complete the required information on the remittance, including Gross Sales and any deductions. You will be prompted to confirm your desire to complete the return as a Zero File return.
What payment types are accepted by the City through MUNIRevs?
The City accepts ACH Debit, or e-check as well as the following major credit cards: Mastercard and Visa. American Express is not accepted. In addition, if you need to remit via ACH Credit, please e-mail support@munirevs.com for payment instructions and to add this setting to your account. 
Can I schedule a payment in MUNIRevs?
For your security, MUNIRevs does not store any payment information in the system. You will need to enter your desired payment information each time you check out. If you would like to transmit payments via ACH Credit, e-mail support@munirevs.com for payment instructions and to add this setting to your account.
I'm trying to pay with an Online Check, but the transaction keeps failing. What do I do?
Please email support@munirevs.com for assistance.
What if I want to file my report online but mail in my check or pay in person at City Hall?
The new system will allow you to file online and make your payment separately by mail or in person. However, please note that your HOT filing will not be considered complete until the City of Dallas receives your payment. The City will honor either the date you bring it in person or the post mark date. Late payments may result in lost discounts, penalties, and interest.
The City does not accept in-person credit card payments at City Hall or wire payments for HOT or Tourism Public Improvement District Assessment Fees. 
How do I change the User on a Property?
All users need to register, just as you did, by going to the home page for that jurisdiction (i.e. https://dallas.munirevs.com). They will click on the "Go" button under "New Users". They will also need the 6 digit account number and Activation Code for the property.
I forgot my password. What do I do? 
From the Log In page, click the “Forgot your password” link and follow the instructions that will be e-mailed to the User’s registered e-mail address.
Do I have to login to MUNIRevs to see my alerts and reminders?
No. All alerts are e-mailed to your authenticated e-mail address. When you login to the system, you will also see any open alerts that need to be addressed in your Action Center. 

For Assistance, Contact 
MUNIRevs Support
(888) 751-1911

When contacting support, be sure to include the jurisdiction (Dallas) and your account number in all emails or voicemails. This will help us assist you as promptly as possible. Thanks!